Printer Paper Loading Problem Troubleshooting
Paper loading problems are some of the most common problems of printers and can easily be identified and possibly remedied by the end user. Paper jams or when the printer “eats” paper are perhaps the most common occurrence. Check to see if the printer is online; if not, reset it and try again. If you notice jams occurring regularly then a cleaning of the interior is in order. Use a small amount of isopropyl alcohol on a lint free cloth and gently wipe the rollers and interior components; be very gentle while wiping, the alcohol will do the work.
Afterward, use a can of compressed air to clean away and dry the components. This will prevent and solve most simple paper jams that occur while loading paper. If the loading problem persists after cleaning, pull out the paper tray and examine it for obstructions or wrinkled paper. If no obstructions can be found, print a test page and watch for the printer’s “task” window on your desktop. It should display an error code that can be found in the user’s manual and will tell you what might be the problem. Then take a look at the paper rollers closest to the tray; pay attention to any abnormalities on the roller mechanism. You may need to use a flash light to get the best look.
Over time and with heavy use the rollers can become damaged and may need to be replaced which can be done by virtually any professional printer repair shop or store. If, after all of this a “paper won’t feed” or “load paper” message is present in your display screen examine the printer settings to determine if “manual feed” has been selected. If it has, the printer is probably looking for paper in a different tray; reset this to auto feed or auto detect on the printer and perform the print again. If none of these fix the problem then the probable cause is a bad paper out sensor and will need to be taken to a repair professional.
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